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Our Cancellation Policy

Cerulean Apartment is closely monitoring the Australian & QLD State Government announcements regarding COVID19 and following guidelines from their health departments.

We recommend guests book direct with Cerulean Apartments confidently knowing we will be considerate during this Covid time when plans can change as late as 24 hours before arrival. The wellbeing of our guests and our staff is of the greatest importance to us.

Our Cancellation Policy

LOW SEASON: $200 Deposit – Cancellation 14 days prior to arrival date – refund of deposit minus $100 administrative fee.

Cancellations within 14 days of arrival date – no refund

HIGH SEASON (Qld School holidays): $500 Deposit – Cancellation 30 days prior to arrival date – refund of deposit minus $100 administrative fee.

Cancellations within 30 days of arrival date – no refund

NO SHOW – The full amount of the accommodation

NOTE: NO REFUND FOR REDUCTIONS IN THE LENGTH OF STAY ONCE CHECKED IN.

Cancellation Due to Covid

In response to the ever changing travel conditions, Cerulean Apartments is committed to ensuring our customers have confidence to book a stay with us and experience flexibility during these challenging times. We have implemented the following policy to provide peace of mind when booking with Cerulean Apartments:

In the case of a Covid State or Federal Government directive to either not travel, a lockdown, ‘Stay at Home’ or borders are closed we can offer the following two options:

1. Full refund of deposit.

2. Relocate your booking and deposit to a better time.